Artwork, Samples and Products:
Rex Club makes every attempt possible to ensure designs are suitable and as close a match as possible to the design supplied by the customer. Artwork provided by Rex Club is designed to provide an estimate of the final product. These are not to scale and are subject to change. Rex club reserve the right to alter designs to ensure quality standards are kept high and the final product is suitable for the customer.
If pantone colours are made available by the customer, Rex Club will match those colours to ensure we meet the customers brand guidelines. If pantone colours are not available Rex Club reserve the right to choose thread colours, we feel match closest to the customers brand.
Any sample hats sent out to the customer are not the final design and are subject to change, unless agreed & confirmed directly with Rex Club in writing. And as such should not be treated as the finished product, unless agreed & confirmed directly with Rex Club in writing.
Payment for custom headwear is due upon receipt of the invoice. Products will not be produced until payment is received [unless agreed with in writing]. Delaying payment of the invoice may lead to a delay in the production of your product.
Returns & Cancellation Policy:
As each Rex Club product is custom made, we cannot offer a return unless:
- The product does not match the order
- The product is faulty
If the product(s) delivered does not match your order, please contact us immediately via email (email@example.com) outlining the issue with as much detail as possible. If the goods have a problem relating to the quality of the product, such as unfinished embroidery or a fault on the cap / bobble or garment, then a photograph of the product should be attached to the email.
If the product is incorrect on our behalf (either the product doesn’t match the order or the product was damaged upon arrival), Rex Club will refund any shipping costs incurred by the customer for returning the item.
If there is an issue with your web order, please contact firstname.lastname@example.org outlining the issue(s), please ensure you include your web order number. If the goods have a problem relating to the quality of the product, such as unfinished embroidery or a fault on the cap / bobble or garment, then a photograph of the product should be attached to the email.
We cannot take any action on an order until the goods have been return to Rex Club head office for inspection. Once the goods have been returned, Rex Club will undertake a thorough assessment, following which Rex Club will deem whether the return is valid or not. This applies to both custom orders and web orders.
If the problem relates to a production issue at Rex Club, a re-make may be offered to you to rectify the issue.
Cancelling an order:
A refund will be offered only when an order is cancelled prior to any work being undertaken by Rex Club. If you need to cancel an order you should email email@example.com and / or call us on 07743974447 as soon as possible.
However, due to our estimated turnaround times, your order may have already gone into production. Once an order has gone into production a refund will not be offered on cancellation as the goods are custom made and not stock items that can be re-sold.
We do not exchange items.
Rex Club aim for a 14 working day turnaround for all caps finished within our facility in the UK, and for winter headwear made overseas 45 day turnaround. However, these are not a guarantee and headwear may be delivered before or after these time frames due to external factors.
Rex Club can not accept responsibility for any failure on the part of any courier or delivery service used to deliver goods. However, if there is an issue with your delivery please ensure you contact Rex Club on firstname.lastname@example.org.
Set up Costs
There will be a £20+VAT set up charge applied to every new design that will be applied to a custom cap. Once paid for the customer reserves the right to keep the image files if they wish. This should be asked for via email to email@example.com
When you sign up to ‘Members Only’ you will receive a voucher to claim a free Members Only cap when you buy something else over the value of £20 from our website.
No returns or exchanges are accepted on this particular order.
Once you have signed up you have exclusive access to our Members Only forum and will receive offers especially for Members. T&C’s apply to each offer.
200 for 2000
The receiving of this offer is subject to agreement with Rex Club in writing. If a customer buys 2000 units of headwear within a 365-day period, Rex Club will offer 200 caps free for a charity, partner school, academy or junior section of the customer’s choosing (Subject to Rex Club’s approval). This offer will rise with an increase in caps bought by the customer and is structured as the following:
- 4000 units of headwear bought over a 365-day period = 400 free caps offered
- 6000 units of headwear bought over a 365-day period = 600 free caps offered
- 8000 units of headwear bought over a 365-day period = 800 free caps offered
The free caps that will be offered will be from the current Rex Club stock range and a style(s) of our choosing. The design and embroidery offerings will also be at the discretion of Rex Club.